FAQs2023-12-04T21:51:24-05:00

FAQs

Contact us

Questions? We Have Answers!

If you have a question that is not covered under the FAQs below, please send us a message here!

For tutorial suggestions, video ideas, or if you have a quick question that others may benefit from, please use the forums.

I need full IT services for my business. Can you help?2023-12-01T16:34:51-05:00

Absolutely! Please contact us here so we can discuss your organization’s unique IT needs!

What Areas are Covered Under Your Consulting?2023-12-01T16:32:38-05:00

I offer consulting in what you see on my YouTube channel: support for Mac, PC, TrueNAS, Synology, and just about anything Linux. I provide remote support across the country. I also provide complete managed IT solutions. Head over to our services page to learn more!

What Software Do You Use for Consulting?2023-12-01T16:30:00-05:00

Remote sessions are done over Zoom which allows for remote desktop for debugging. Before joining the session, please install zoom desktop and not just “join from browser” as this will not allow screen sharing.

Note: Zoom recording of meetings is also available for free. Just ask!

When are you available for consulting?2023-12-04T23:21:06-05:00

We typically have availability for sessions on weekdays as well as some evenings and Saturdays.

Consulting Rates & Billing2023-12-01T16:42:15-05:00

$300 for the first hour (one time for new clients)

$250/hr After first hour

$50 Cancellation fee for sessions not canceled within 4 hours of the start of the session

**An emergency rate of $350/hour will be charged for last minute needs outside of regularly scheduled hours (nights, Will’s days off, etc). You will be notified if the emergency rate applies before work is conducted.**

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